Policies
Return and Refund Policy
Return eligibility
Unused items in original packaging may be returned within 30 days of delivery.
Return authorization
Contact us for a Return Authorization (RA) number before sending any item. Returns without an RA may be refused.
Product condition
Items must be unused, uninstalled and complete with all parts and documentation.
Defective or incorrect items
If you receive a defective or incorrect item, contact us — we will arrange a replacement or refund and cover return shipping.
Refund processing
Approved refunds are issued to the original payment method, typically within 5–10 business days of receiving the return.
Non-returnable items
Made-to-order or custom-configured items, cut-to-length hose and tubing, and items that have been installed may not be returnable.
Shipping responsibility
Customers pay return shipping for non-defective returns.